SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elytara.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elytara.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this tulip-designed hair clip, and I must say, it has quickly become one of my favorite accessories. The size makes it perfect for securing my thick hair without any hassle. What really stands out to me is the unique retro tulip design adorned with chic pearl embellishments, which adds a touch of elegance to any outfit. Made from a high-quality alloy, it feels durable and looks stylish, ensuring that it will last for a long time. I've worn it to various occasions, from casual outings to more formal events, and I've received numerous compliments every time. The easy-to-use shark clip guarantees a secure hold, meaning I don't have to worry about the clip slipping out, even on busy days. This versatile accessory has proven to be a fantastic addition to my collection, and I can't recommend it enough to anyone looking for a blend of functionality and fashion.
When I got this hair clip in the mail, I was really happy with how nice it looked. It's made of this strong metal that feels like it's going to last a long time, even if I use it every day. The size is just right for putting up a lot of hair or just a little, so it's really useful. The design looks fancy, I love it. I wear it all the time, like when I'm at school or going out with friends, and it always looks good. It's easy to use too, just clips on and doesn't hurt or pull my hair. I've started wearing this clip a lot because it works for any occasion and it's pretty sturdy. People have even started noticing it and saying nice things, which is awesome. This clip is definitely one of my favorite things now.
It is the same as in the photo. It is soft, solid and beautiful. It was not broken. I recommend this to everyone. The best hair claw.
Super cute, absolutely love it 😝😝😭😝😝😝
Incredibly cute, I can't even. OMG.
Light and lovely, exactly as shown in the picture.
🌹🌹🌹
Holds hair effectively with a strong and sizable grip.
Adorably stylish with a flirtatious vibe.
Has a charming vintage feel.
Love it, 100% recommend.
Looks exactly like the picture and is stunning.
Looks just like its photo - beautiful!
Absolutely adore it and it's unique.
Absolutely breathtaking. Unique design, perfect as a gift for my mother-in-law who loves flowers.
Great quality and elegance, would purchase again.
Looks amazing in photos, chosen for my girlfriend, hoping she adores it.
The cutest accessory ever!
it's great, really holds hair in place!! Sadly it same with one of the pearls broken; easy fix just have to glue it back but still. Has a velvety feeling and is a really good size!
This is good.
The flower design is really pretty and unique.
Absolutely beautiful, just like the photo. Will buy again.
Extremely cute and functions well.
😊😊😊😊😊
Came fast and looks gorgeous. Grips hair securely.
Love this clip, it's versatile for many looks.
The clip is gorgeous and strong, with a photo for size reference.
Strong clip, perfect for thick hair, with a nice soft material.
It's beautiful and captivating, love every detail.
Surpasses the picture in quality, great for thick hair and metallic.
This hair claw is really good for long hair , I recommend it c:
Feels premium, with lovely colors and design, resembling boutique quality.
Gorgeous, holds a good amount of my thick hair securely.
The color and design are perfect, love it.
Can't get enough of this clip - beautiful color, excellent quality, and comfortable.
Lovely and well-made.
The cutest thing ever!! So so cute!
It's stunning, and I'm very happy with it. 🥰🥰🥰🥰
Truly nice, and replicates the photo accurately.
A good product that complements various hairstyles.
Beautiful, durable, and high-quality at a great price.
The clip is really cute and secures my hair well.
Cute and charming hair claw 🥰
Matches the photo perfectly, durable with good space.
Good Thank you so much
Just like the picture, beautiful 🌹
Stylish and functional, beautifully made.
Totally in love with it. 🥰
Elegant and charming, very fond of it.
Highly recommend, absolutely adorable!
Received lots of compliments at work, sturdy yet light.
This hair claw is adorably soft and cute.
Pleasantly surprised by its beauty and quality. Looks durable and refined.
Super cute and well-crafted clip.
Just as pretty as in the picture.
Perfect for a day out at Disneyland.