SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elytara.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elytara.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gotta say, these shoes were a nice surprise. Really comfy and they seem pretty well-made too.
Okay, so they’re actually tough and look pretty sweet. I get tons of compliments, and the best part? I don’t slip and fall over. Seriously, you could be on a slippery floor and you’ll stay upright.
Calling these my little witch shoes. They’re like grown-up Mary Janes with these sharp toes and a nice beige color. They kinda go with everything, a bit of new mixed with old. And no need to break them in, felt great right away!
These are super comfy.
These are really beautiful and they don’t just look good, they feel good too.
Love how these leather Mary Janes make my feet look, like I’m on a taller heel than they actually are and they slim down my look. The shimmer is just right. Thinking of getting another pair in black. They felt comfy right out of the box, even walked in a fashion show in them with no pain. They cover my toes completely, which is great for my bunion, and honestly, they’ve never felt better.
Really happy with the fit and quality. Thinking I might get them in another color too.
These are so pretty and stylish, not too high either. But, they’re a bit snug around the toes. Hoping they’ll stretch out a bit with time.
I’ve bought the black ones three times now. Yeah, I like them that much. Super comfy and they look classy.
Got these for work and the heel height is just perfect. Really loving the color too.
I’m all about these shoes. The heel height, the fit, the style, all fabulous! 🤩
These shoes are a steal. Perfect for both jeans and skirts, super comfy, and the heel height is just right for all-day wear.
These scream quality, elegance, and comfort all rolled into one.
They’re made so well. You can wear them for hours, the heel height is spot on, and they still make you feel all girly.
The leather is really soft and high quality. You can actually smell the real leather. They’re trendy and pretty comfy. Really well made.
These are stylish and comfy, perfect for a daily office shoe. The neutral color is a nice touch.
Modern and stylish with a pointed toe, made from a soft, comfy material. They’d go great with either a dress or pants. Definitely recommend.
These shoes are top-notch, really high quality. The materials and build are excellent - they’re soft, supportive, and there’s no odd glue smell or off stitches.
These flats are kind of a game-changer for me. Being petite, the neutral color helps make my legs look longer, and since I have narrow feet, they fit great. Might even go down half a size next time, but I like having a bit of room.
These are well-made and just too cute. They don’t look or feel cheap, and the light brown color is beautiful. Overall, really happy with these comfy, low-heel, pointed toe Mary Janes.
Totally in love with these flats! They’ve got this sleek, subtle elegance, a little heel that makes a nice sound when you walk. They look like something a designer would make and don’t rub my ankles raw. They really stand out, especially now with everyone moving towards flares and boot cuts that usually hide your shoes. High recommend, 5/5.
These shoes are just the cutest.
The material feels so soft and comfy. Usually, I need to break in flats like these, but these were comfortable right out of the box. They’re more on the dressy side, perfect if you’re not into heels. I wear them to work almost every day, with pants, dresses, skirts - they go with everything.
Might just be my new faves. Even with the pointed toe, there’s enough room so my toes aren’t squished. They work great for office looks or casual drinks. They’re a classic must-have.
These are super comfy.
Really good quality and they look nice as well.
They look like leather and fit just right, so no stretching out worries. Plus, they’re good-looking and comfy.
Comfy and beautiful, these shoes are a win.
Looks more expensive than it is, and it’s comfortable too.
Really comfortable and they’ve got style.
Overall, big fan of these. They’re cute and give off a very Audrey Hepburn vibe. They polish up an outfit and look great with jeans or dressier pants and a white shirt. Wear them to work a lot.
My wife picked these out for a business casual look for the office. She’s all about the style and the slight heel. Quality seems decent and they’re pretty comfortable.
These are not just stylish but super comfy from the moment I tried them on. Knew right away these were my new go-to. The finish is just exceptional, really impressed.
These beige Mary Jane are just adorable! Super pointy, and as comfy as pointy flats can be.
Gotta say, they look way worse in real life.
Simple and versatile flat. Comfortable and works for many occasions.
Had a great experience with these flats, comfy on all sorts of surfaces. Fit was just as expected and the finish is just the right amount of matte, goes with so much of my wardrobe. Really liking these.
Super cute flats with some extra details that give them a modern Mary Jane twist. They’re versatile enough for various outfits and occasions.
These shoes somehow make legs look more beautiful and very elegant.
The design and the buckles are just too cute.
Pretty nice and comfortable shoes. The color and subtle shine are just right. Looking forward to wearing these a lot.
CUTE LIL FLATS.
These Mary Jane flats went beyond my expectations. Really liking them and thinking about getting another pair in a different color.
Incredibly stylish and versatile, the pointed toe gives them a unique, modern edge. Suitable for a range of occasions. The nude color is classy and blends well with various outfits, making it easy to mix and match. Comfortable and trendy.
Perfect for dressing up without heels! They’re classy, look expensive, and go with almost anything.
Totally love these shoes. The color, the design, they’re just so cute and unique.
Finally found the perfect natural flat for work!!!!!! Very professional and chic!
These classy shoes are both elegant and comfy, made from quality materials with excellent craftsmanship. Fit as expected. Gorgeous shoes!!!!
Super cute and the straps are adjustable, really comfortable. Easy to slip on and comfortable to walk in.
Was surprised by how comfortable these are. They fit well and look like they cost a lot more. Really liking them.
These pointed toe Mary Janes are adorable. Perfect fit. Went for black and absolutely love them!
Comfortable and sharp-looking shoes.
Designer look with straps that are easy to adjust. A classic piece for the wardrobe. Well made.
Hard to find shoes that are narrow enough, but these felt a bit tight at first in the toe area. After a bit of wear, they felt snug but not too tight. Keeping them for daily office wear. Cute shoes!
Very nice shoes, comfy, fit well, and look pretty. Good sole and decent insole, and no need to break them in!
Fit well, are well made, and stylish.
These flats are comfy and just look so beautiful!
I didn’t expect to love these as much as I do. They look fantastic, feel great on my feet, and the quality is just spot-on. Thinking of picking up another pair in a different color because they're that good.
These shoes have got it all - they're stylish, comfy, and the fit is just right. Wore them all day without a single complaint. They're definitely a must-have.
I was on the fence about buying these, but I'm so glad I did. They're much more comfortable than I expected and they look great with everything. Definitely my new go-to shoes.
These shoes? Absolute winners. They have this really neat look, fit perfectly, and don’t give me any trouble when walking. They've quickly become a staple in my wardrobe.
Honestly, these shoes are a total game-changer for me. Not only do they look good, but they're also unbelievably comfortable right out of the box. Plus, the style is just timeless.